If Only I Wasn't So Dependent On the Internet

I am very frustrated with our internet provider. We're basically stuck with what we have, and if we want internet and tv we can't really switch--there just aren't a lot of options for people living in an apartment building. Anyway, we've had a lot of problems recently and have had to call every month for the past 3 or 4 months to get things fixed with our bill, and finally we decided to change our internet speed to a slower speed to try to save some money. They told us we could always upgrade to the next highest option for only a slight increase so we figured we would try that if the current speed was too slow. Which it is. We called tonight to get the middle speed at the middle price (not quite what we were originally paying, but not quite as fast as that either. But still better than the slowest/cheapest option). However, the people we talked to basically told us no, it wasn't an option, and that technically we shouldn't have been given the price we are paying for the service we are getting anyway. If we wanted to cancel and wait 60 days though, we could become "new" customers again (or something like that) and get an even better deal than we are getting right now for the faster internet. I think that is ridiculous. What is even more annoying is that it seems like every time we call they tell us something different. Different people offer different deals, and some people don't offer any and try to screw you over, and even just calling to tell them they screwed up a bill turns into a big hassle. There is so little consistency with this internet provider (probably not just them, but our only experience has been with this one) and it has caused so many problems. Like I said, we can't easily or cheaply switch, however, because options are much more limited when you live in an apartment. Just one more reason I'm looking forward to having a house someday.